Hurricane evacuation and you

September 18, 2019

Hello All,

We are happy to let everyone know that our Longs location is back up and running. We are sorry for any inconvenience this may have caused some customers, but we look forward to seeing you all again soon.

Thank you

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September 7, 2019

Hello All,

Our online distribution center is back up and running at full speed. All online orders are caught up processed and are shipping out with the postal service.

Unfortunately our Longs location has suffered damage from the tornado and is closed until the damage and water is mitigated. We will update as we are closer to reopening.

Our Myrtle and Surfside locations are open for normal business hours.

Thank you

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September 6, 2019

Hello All,

A tornado touched down at our Longs, SC retail store and our distribution center. Power is out at both but should be coming back on at the distribution center later this evening. Unfortunately any orders placed will be delayed on processing and shipping until our power is restored. We should be back and running on Saturday September 7th for processing online orders, and will go out Monday morning when the postal services resume. Sorry for any inconvenience with these delays.

Our Longs Retail location will be closed until the power is restored. This will take few days as the roof of the plaza we are in was severely damaged in the tornado and multiple units have holes in their roofs and walls. The electrical company cannot restore power until the roof is repaired and the damage is mitigated and deemed safe.

Our Myrlte Beach and Surfside locations are both open and operating for normal business hours.

Thank you

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September 4, 2019

Hello All,

With Hurricane Dorian approaching us tonight and through tomorrow, our online processing center will be closed after 2pm on Wednesday and will resume normal operations as soon as conditions let us. We will be closed on Thursday, September 5th and will reopen on Friday if there are no disruptions to our power or internet services. All orders will ship out as soon as the US Postal service resumes operations following the storm.

Our retail stores are open today but will be closed on Thursday and will reopen when its safe to do so.

Thank you and be safe.

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September 3, 2019

Hello All,

With Hurricane Dorian tracking to our area, there may be some disruptions with the US Postal Service that can delay orders going out due to mandatory evacuation orders. We will keep you posted as the storm comes and passes and we can asses the aftermath. In the event of power loss at our distribution facility orders may not be processed until it is restored. We thank you for your business and we will hopefully have full services available again soon.

All of our retail stores will be open in South Carolina until the storm reaches us and we will decide if we need to close for our customer and employees safety when appropriate.

Thank you.

For the fastest updates - please follow our page on Facebook as it will be easier for us to give you any live coverage.

 

www.facebook.com/ivapelounge

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Sept 19, 2018

Hello All, 

We are back today to our normal schedules in all retail locations and distribution centers.  We still have delays with out post offices, but all orders are now being packed and processed for online orders as our normal scheduling.  We are able to drop orders to the post office but they have cautioned some delays as major roads around our county are flooded and slowing them down.  For this, we caution some delays in the delivery of any packages we send even if they are processed same days.  The US postal service is working hard at getting mail delivered, and should resume to normal scheduling as soon as flooding stops.  We hear the worst of it should be over this Sunday.  Fingers crossed. 

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 Sept 17, 2018

Hello All,

We are running all of our retail locations on limited hours as our employees return home from evacuation.  All stores will be open from 1pm to 6pm, and we plan to have our normal operations of 9am to 9pm back in place for business hours by the end of the week as our staff returns.  

The US Postal service, UPS, and FedEx are still not operational as of today due to flooding on major roads inside and outside of the state, they assure us that they are doing what we can.  As flood waters subside and roads clear, we should see them open back up so our packages can make it in and out o the county.  

We will continue to package orders and have them prepared to ship as soon as the local mail service opens up - but please continue to expect delays as this particular issue is out of our hands.  

We'll keep you posted.

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 Sept 15, 2018 

Hello all,

The Mandatory evacuation for our county is set to be lifted at 9AM tomorrow.  Some of us are now getting power restored and some of us are not.  We will be opening our retail locations on Hwy 9 in Longs, and Hwy 17 in Surfside beach on Sunday the 16th from 1PM to 6PM provided nothing changes, and the stores have power - If a last minute change occurs, we will update you via our Facebook page.  

Mail services are still currently suspended, but we will be packaging up all orders that came in since the evacuation to go out as soon as our postal system is operational again.  Thanks for your patience.

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Sept 10, 2018 

Hello all,

Today all local post offices in our county were closed due to a mandatory evacuation in preparation for Hurricane Florence. All of our Retail locations in South Carolina are also closed as they are located in evacuation zones. Most of our employees have already been evacuated and we will be keeping you posted as soon as we have any information on when we are allowed to return to work as the storm gets closer, and our city recovers from whatever aftermath it may leave behind.

We appreciate your support, please be safe.

 

For the fastest updates - please follow our page on Facebook as it will be easier for us to give you any live coverage.

 

www.facebook.com/ivapelounge